Shipping Policy

Our default shipping agent for shipments to Canada and the United States of America is “Canada Post”.

Domestic Shipping Policy

Shipment processing time:

**All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. Processing times do not reflect transit times.

*Choosing a quicker shipping method will not result in quicker processing of your order.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

In all cases, we pass on our heavily discounted shipping rates to our customers. We do not operate our Shipping Department as a profit-making center. The online shipping quotes are estimates based on the weight and volume calculations for the products. We reserve the right to change the shipping charges.

All shipments of the products are issued a tracking number & requires a signature upon delivery to the recipients. All shipments are shipped “Standard”. If “Priority” shipping is required, it must be requested & paid for by the recipient. *Priority shipping only reflects transit time, not fulfillment time*.

Any promotional shipping (Free Shipping) is shipped “Standard” within Canada. Free Shipping applies to orders over $200.00 CND for shipping within the Country of Canada. The weight of the orders for Free Shipping must be under 50 LB total per order. We reserve the right to cancel orders over 50LB or apply the standard shipping rate through Canada Post charged to the customer. 

SERENITY UNIVERSE does not accept any responsibility for losses, damages, or delays that may occur once the products are shipped. If insurance or additional insurance is required, it must be requested.

Alternative shipping methods are available on request. If the customer arranges their own shipping, which includes:

  • Customer using their own shipping account.
  • Customer using their own shipping courier.
  • Customer arranging for a third part to facilitate shipping.

Serenity Universe will not be held responsible. The customer will be required to sign a WAIVER to ensure Serenity Universe is not held responsible for any shipping issues. In the event Serenity Universe receives any chargers under these conditions, the customers agree to have their credit card charged the outstanding balance owed.

The customer is responsible for ensuring the mailing address is correct. SERENITY UNIVERSE is not responsible for customer errors. Any additional shipping charges are the customer’s responsibility. Products returned to SERENITY UNIVERSE marked Refused, Returned, Unclaimed, or Invalid Address will be credited back to the customers account, deducting 20% for the restocking fee and all shipping charges including any additional return charges assessed by the courier. Customers will not be contacted if their order is returned to us.

All Shipping Costs are Non-Refundable

 

International Shipping:

SERENITY UNIVERSE will ship products internationally VIA Airmail Parcel Post. The services may take 1-4 weeks to arrive. All international shipping costs will be the responsibility of the recipient. Any Duty Tax, or Brokerage fees related to the order is the responsibility of the recipient.

Any large quality items will be shipped VIA Ship Transport. This services may take 4-8 weeks to arrive. All international shipping costs will be the responsibility of the recipient. Any Duty Tax, or Brokerage fees related to the order is the responsibility of the recipient.

In most cases, both methods of international shipping are insured. If additional insurance is required, it must be requested & paid by the recipient.

It is the responsibility of the recipient to be aware of the specific import restrictions for the country importing the products. If the products are refused or destroyed due to customs, SERENITY UNIVERSE will not refund or replace the products.

All international shipping charges will be calculated once all shipping details are issued and calculated by the shipping provider. Prior to this step all products MUST be paid. Once the recipient agrees to pay the additional shipping charges (AND ARE PAID), the products will then only be shipped out. If the recipient does not agree to pay the additional shipping charges, a 20% restocking fee will be charged per order as a refund will be issued.

SERENITY UNIVERSE will not export to the Government of Korea, Japan, New Zealand as SERENITY UNIVERSE Items such as seeds, flower parts, or any organic, plant substances require special documentation.

Serenity Universe will not export to Italy or Greece as the countries import laws do not allow cosmetics or soap making supplies. This includes Essential Oils & Fragrance Oils.

Serenity Universe will ONLY ship the maximum amount of $100.00 CND total for products to the Country of Russia. SERENITY UNIVERSE will not be responsible if the products are rejected at customs or refused to be delivered. There will not be a refund or exchange as it is the responsibility of the recipient.  

If for any reason, you are unable to receive your products due to our negligence (Investigated & Deemed by Serenity Universe) or the products are returned, Serenity Universe will issue a refund, deducting all shipping costs (Original & Return) and charge a 20% restocking fee.

All products shipped internationally will be labelled per product. Serenity Universe will not mark a product as a “Gift” as it would be in violation of the law.